MandaFacil Terms and Conditions
Effective date: January 19, 2025
These Terms and Conditions govern the use of the MandaFacil platform and the services provided by MandaFacil, Inc., a US company registered in the state of Delaware, with registered office at:
MandaFacil, Inc.
6210 Wilshire Blvd Ste 200
#615
Los Angeles, CA 90048, USA
MandaFacil, Inc. collaborates with Eureka Moments Factory LLC and its Mexican subsidiary, Eureka Moments Factory S. de RL de CV, for cross-border sales, logistics, and support in Mexico. By accessing or using the MandaFacil website and services, you agree to these terms in full and authorize the exchange of data between MandaFacil, Inc. and Eureka Moments Factory, solely for the purpose of fulfilling the services.
1. Nature of the service
MandaFacil No It is not a money transfer service, fund transfer service, or currency exchange entity. We do not carry out remittance transactions or convert currencies. Our service is limited exclusively to the Purchase of physical goods for delivery in Mexico.
MandaFacil is a digital platform which allows people in the United States to purchase physical products for their family members or beneficiaries in Mexico, paying in dollars and with the option to do so in a single payment or through financing, using platforms such as Klarna, Affirm, PayPal, Apple Pay, Google Pay, Stripe, among others.
Depending on the situation, MandaFacil can:
Act as intermediary between the buyer and third-party sellers or marketplaces.
Buy products directly to suppliers and resell them through the platform.
Act as buyer on behalf of the user, managing the entire acquisition, import and delivery process.
Consequently, MandaFacil may have a direct relationship with certain suppliers, manufacturers or distributors, but does not guarantee that there is a formal relationship with all brands, sellers or marketplaces listed on the platform.
2. Role of intermediation and distribution
MandaFacil operates under two main models:
Technological, logistical and financial intermediation:
MandaFacil facilitates purchases between users and sellers located in Mexico or abroad, managing the payment, purchase, and delivery processes.Direct sales and distribution:
In some cases, MandaFacil may purchase products directly and offer them on its platform. In these situations, MandaFacil acts as the seller and assumes responsibilities associated with delivering the product to the end user.
In both cases, the Prices, availability, delivery times, warranties and return policies They depend on the type of model applied, the supplier involved and the logistics defined for each product.
3. Product Warranty
When the purchase is made through intermediation, the warranty of each product is provided directly by the corresponding seller, supplier or marketplace, in accordance with their policies and applicable Mexican legislation.
When MandaFacil acts as direct seller, the platform can offer additional guarantees, which will be explicitly communicated on the product page or during the purchasing process.
In any case, MandaFacil guarantees that the buyer will receive the product in the conditions and timeframes promised., or will manage the partial or full refundIn the event of noncompliance by the supplier, MandaFacil will intervene to ensure the user receives a fair solution, including handling returns, refunds, or warranty compliance, at MandaFacil's discretion.
4. Limitation of liability
MandaFacil shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of the purchased products. MandaFacil's maximum liability, in all cases, is limited to the amount actually paid by the user on the platform, subject to our internal refund policies.
5. Jurisdiction and applicable legislation
This contract shall be governed by the laws of the United States, under the jurisdiction of the state of Texas. In a supplementary manner, and as applicable to the fulfillment of deliveries in Mexican territory, the following will be observed: Mexican commercial legislation.
6. Contact and user support
For any questions, complaints, or requests related to your purchase, you can contact us at:
USA
MandaFacil, Inc.
6210 Wilshire Blvd Ste 200, #615, Los Angeles, CA 90048, USA
Mail: contacto@mandafacilusa.com
Mexico
Through our partner:
Eureka Moments Factory S. de RL de CV
Baja California 279, Colonia Hipódromo, Cuauhtémoc, Mexico City, Mexico
Mail: contacto@mandafacilusa.com
